Shipping, Returns & Refunds
Table of Contents
Shipping Policy
We currently ship Australia-wide.
Please note:
- We do not ship to PO Boxes or Parcel Lockers.
- All orders are sent via Express Post through Australia Post to help minimise transit times.
- While we aim to dispatch orders promptly, we are unable to take responsibility for delays within the postal network.
To help ensure products arrive in the best possible condition, orders are generally shipped Monday to Wednesday only. We avoid dispatching on Fridays, and occasionally Thursdays, to minimise unnecessary time in transit.
If an item is unavailable or out of stock, we will contact you within 48 hours of your order being placed to discuss an alternative product of equal value or another suitable solution.
If you are purchasing a gift or require delivery by a specific date, we recommend allowing at least 7 days lead time when placing your order.
Customers are responsible for providing accurate shipping information at checkout. We cannot accept responsibility for parcels that cannot be delivered due to incorrect or incomplete address details provided by the customer.
Shipping Fees
We will do our best to accommodate cancellation requests; however, we reserve the right to decline cancellations once order processing has begun.
Once an order has been packed or dispatched, changes or cancellations may no longer be possible.
Order Cancellation
- Free shipping for orders over $200
- Flat rate shipping of $18 for orders under $200
Returns & Refunds Policy
Due to the perishable nature of our products, we are unable to offer refunds or exchanges for change of mind.
We do not provide refunds for:
- change of mind
- delays due to stock availability
- delays within the postal or courier network
- failure to meet requested delivery dates
If your order arrives damaged or incorrect, please contact us within 24 hours of receiving your delivery.
To assess eligibility for a replacement or refund, we require:
- your order number or proof of purchase
- clear photos of the damaged or incorrect item
Where a product is confirmed to be faulty, damaged, or incorrect, we will work with you to provide a suitable resolution, including replacement or refund where appropriate.
All refund requests are assessed on a case-by-case basis.
To contact us regarding an order issue, please email: