FAQs

General & Venue Information

What can I do when I visit the chocolate factory?

When you visit, you can explore our shop, enjoy our cafe, or take part in our chocolate factory tour experience. Entry to the shop and cafe is free, while the tour experience requires a ticket. The experience is self-guided and offers a fun and educational look into how chocolate is made. 

No, we are a walk-in venue. Bookings are not required for the cafe and tickets for the chocolate tour experience can be purchased on-site. During busy periods such as weekends, school holidays, and public holidays, we recommend arriving early.

Yes, you are welcome to visit our retail shop and café without participating in the experience.

We are open daily from 10:00am to 5:00pm. 

Last tour admission is at 4:00pm

Our cafe is open until 5pm, and the kitchen closes at 3:30pm.

Yes, we are open on most public holidays. 

Please note we open at 11:30am on Anzac Day (25th April) and are closed on Christmas Eve (24th December) and Christmas Day (25th December).

We are located just over the bridge onto Phillip Island at 930 Phillip Island Road, New Haven Victoria 3925.

Parking is available on-site for visitors, including for larger vehicles.

Yes, most of our chocolates are gluten free. However, some truffles sold individually may contain ingredients made in facility that handles gluten. 

Yes, we do. When you visit us in-store we offer a complimentary sample of Panny’s signature White or Milk Truffles in our retail shop (one variety per day).

Samples are offered by our staff – if it’s busy, please ask our staff.

Yes—most of our chocolates are gluten free. That said, a small number of our truffles use ingredients made in facilities where gluten is present, so there may be trace exposure.

Pets are not permitted at our venue. Please note that outdoor seating is not available.

Tours & Experience

What’s included in the Chocolate Tour experience?

Panny’s Amazing World of Chocolate Tour is a self-guided experience that offers a fun and educational look into how chocolate is made.

During your visit, you’ll explore a variety of interactive and immersive attractions, including our chocolate museum, sensory stations, themed exhibits, arcade games where you can win chocolate, and our famous Giant Chocolate Waterfall.

Along the way, you’ll enjoy complimentary chocolate samples, including from our unique penguin sampling robot. You’ll also discover fun features like our chocolate zoetrope and get hands-on with our popular “Squirl Machine,” where you can create your own chocolate squiggle design on a moving conveyor belt to enjoy straight away.

The experience also includes a guided viewing of our production area, where you can watch our chocolatiers in action.

For an additional $3, you can create your own custom chocolate bar at Panny’s Amazing Chocolate Machine, choosing from a range of fun and wacky flavours.

For a full list of tour highlights, please visit our Tour page.

Yes! Our tour includes a guided viewing area where you can watch our chocolates being made.

Our recently upgraded production facility features both traditional handmade chocolate techniques and modern moulding machines. Depending on the day and production schedule, you may see one or both in operation.

To enhance your experience, interactive touchscreens throughout the viewing area provide behind-the-scenes videos and close-up insights into how each machine works—so you won’t miss any of the action happening inside the equipment.

Please note that production typically runs until 4:00pm. Guests visiting later in the day, or close to this time, may not see the full production process in action.

The recommended time to complete the experience is around 45 minutes to one hour to complete.

As the tour is self-guided, you’re welcome to explore at your own pace and spend as much time as you like enjoying the exhibits.

The only guided component is in the production viewing area, where our team will walk you through how our chocolates are made.

There are session times for the tour,  they are self-guided. 

Once you have purchased your ticket you can start exploring. 

Yes! All paid guests receive a chocolate ticket on entry.

You’ll also enjoy samples from our penguin sampling robot, including milk, white, and dark chocolate. You’ll also get to taste your own creation from our popular “Squirl Machine,” where you can make a fresh chocolate design to enjoy straight away.

Yes, the experience is suitable for all ages and is a great activity for families.

The last admission to the Chocolate Tour is at 4:00pm daily.

Guests are welcome to enjoy the full experience at their own pace; however, please note that as this is the final session of the day, you may have less time to explore.

Chocolate production also typically finishes at 4:00pm, so live production may not be visible at this time. However, you can still explore the production area through our interactive touchscreens, and our team will be there to guide you.

All other attractions—including exhibits, games, the Giant Chocolate Waterfall, and chocolate samples—remain available to enjoy.

Tickets are available for purchase on-site only. We do not currently offer pre-bookings.

No, online bookings are not available at this time. For large groups, clubs, or organised visits, please contact us at info@phillipislandchocolatefactory.com.au.

Yes, we do! Please contact us at info@phillipislandchocolatefactory.com.au to arrange your visit.

Online Ordering & Shipping

Do you ship Australia-wide?

Yes, we offer shipping across Australia.

For online orders, we dispatch items from Monday to Wednesday via express mail. Most orders are typically received within a few days after dispatch.

We carefully pack all chocolates and send them via express mail to ensure they arrive quickly. We avoid dispatching orders on particularly warm days.